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Shipping Policy

Shipping Policy

Shipping Time & Rate

Please allow 2 to 5 business days for us to handle and dispatch your items. Below is the shipping time table:

AreaShipping timeShipping rate
Canada10-25 business daysFixed cost 4.99 CAD + 5 CAD per item
United States/United Kingdom/Europe/Australia7-15 business daysFixed cost 4.99 CAD + 4 CAD per item
Others10-20 business daysFixed cost 4.99 CAD + 4 CAD per item
*These are estimated delivery times. Sometimes there might be delays because of the transporter or global occasions/customs arranging.

Free shipping for orders over 120 CAD

A tracking number will be e-mailed typically within 1~2 days after your order is shipped. Tracking information will be automatically uploaded as soon as the item has been shipped. Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.

The address for delivery must be a street address, not a PO Box. We don’t ship to PO Boxes, so be sure to give us the correct address.

Incorrect Address

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse).
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
  • If you decide to change your shipping address, please contact customer support here as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

Canceling Your Order

You may be able to cancel your order before it is released to the warehouse for processing. However, once an order is released to the warehouse for processing, it can no longer be canceled. If a cancellation is needed, please contact customer service immediately and we will try our best to accommodate your request.

Contact Us

If you have any questions about our Shipping Policy, please contact us here.